"Talking Shop"

AI In Retail: The Future of Shopping

20 Jan 2025
The retail industry in the UK is experiencing a significant transformation, driven by the rapid advancement of generative artificial intelligence (AI). This technology is reshaping how businesses operate and how consumers interact with brands, offering unprecedented opportunities for enhancing customer experiences, optimising operations, and driving innovation. Louise Welsby will explore the impact of AI on retail, focusing on its role in personalising shopping experiences, improving inventory and supply chain management, enhancing customer service, and addressing ethical considerations.
Speakers
Louise Welsby
Louise Welsby, Managing Director - Buy-From & Chair of National Committee for Giftware Association